At YomYom, we hold a deep commitment to fulfilling customer needs while also making significant societal contributions.
In direct response to valuable feedback from our esteemed customers, we have undergone a comprehensive transformation of our Call Center team. This newly assembled and diverse group represents a harmonious fusion of skills, knowledge, expertise, and experience – all poised to drive our company’s triumphant journey.
Our unwavering dedication to our mission fuels our fervor to deliver exceptional services to both SMEs and individual consumers. Each member of our team brings a unique skill set that beautifully complements others, fostering a vibrant and dynamic work environment. The Customer Satisfaction team now comprises four active members, including two accomplished female professionals and two equally proficient male colleagues.
To ensure the highest level of competence, we orchestrated a comprehensive week-long induction training for our new recruits right here at the YomYom premises. An intensive evaluation was also meticulously carried out to gauge the efficacy of the training program, with accolades presented to the top performer.
Among our esteemed new additions is:
- Bright Kekeli – A seasoned engineer and former customer service representative at MTN Ghana, Bright brings specialized expertise in graphic design and social media management to our team. His pivotal role involves addressing customer inquiries and efficiently managing task assignments to our dedicated delivery personnel.
- Amina Pagwuni Salifu – A dynamic young professional with a degree in Public Relations Management, Amina boasts a rich background of experience including stints at Social Security and National Insurance Trust (SSNIT) and Jowato e-Commerce. As YomYom’s Content Creator, she serves as a bridge between our brand and the public, effectively representing our organization, delivering captivating pitches, and nurturing exceptional connections.
- Fatahiya Iddrisu – A graduate of the University of Professional Studies, Accra, with a degree in Public Relations Management, Fatahiya has garnered substantial experience from her tenure at the University for Development Studies. Her skill set spans call management, adept handling of customer inquiries, and proficient management of social media interactions. Leveraging her keen marketing acumen, Fatahiya will spearhead internal sales efforts while devising potent market strategies for penetration.
At YomYom, we are immensely excited about the extraordinary contributions this remarkable team is poised to make, further propelling us toward our collective aspirations.