Questions & answers

YomYom Services Limited is a Ghanaian logistics and agri-logistics company. We move goods for people and businesses: parcels by motorbike, market goods by tricycle, bulk cargo and containers by truck, household and office moves, and storage in warehouses. We also move farm produce from farms and rural communities to markets, processors and buyers. We have done this since 2017.

We operate nationwide across Ghana, from offices in Madina, Accra and the Yaa Musah Building, Tamale. We also move goods to neighbouring countries: Burkina Faso, Togo, Benin and Côte d'Ivoire. Motorbikes and tricycles work inside towns where we have approved riders.

Shops, market traders, online sellers, farmers, aggregators, agro-processors, produce buyers, manufacturers, NGOs and families who are moving house. Business customers include e-commerce firms, agribusinesses, importers and exporters.

Agri-logistics is where YomYom started. We serve farmers, aggregators, processors and buyers of produce such as grains, shea and other crops:

• Farm-to-market transport: first-mile collection from farms and communities, and delivery to markets, warehouses, processors and ports.
• Commodity aggregation: we gather produce from many small farmers and collectors into larger, quality-checked loads for buyers.
• Storage: warehousing for produce before sale or shipment.
• Traceability: YomTrace records where produce comes from and how it moves, for buyers who need proof of origin.
• Market linkage: connecting farmers and aggregators with buyers in Ghana and abroad.

Call or WhatsApp us to move or source produce, or see yomyomlogistics.com.

We pick up containers from the ports, run haulage for manufacturers, importers and exporters, and take cross-border loads to Burkina Faso, Togo, Benin and Côte d'Ivoire. See yomyomlogistics.com.

Yes. YomYom Services Limited is a registered Ghanaian company. You pay YomYom only, through the app or the YomYom MoMo line, never a rider or driver personally.

YomYom Go is for customers and businesses who want to send goods, book a truck or a move. YomYom Partner is for riders and drivers who carry the goods. Vehicle and warehouse owners do not need an app: fill the form on our home page.

Download it from yomyom.delivery, open the file and tap Install. If your phone asks, allow installs from your browser. Google Play may warn that the app comes from outside the Play Store. That is normal for a direct download. Only download YomYom from our own website.

Not yet. Store versions are on the way. Until then, Android users can download the app from our website, and iPhone users can use YomYom in Safari.

Open YomYom Go (or YomYom Partner) in Safari. Tap Share, then "Add to Home Screen". YomYom then opens from its own icon, full screen, like an app.

Yes. go.yomyom.delivery works in any phone or computer browser.

Enter your name and phone number, choose a 4 to 6 digit PIN, and type the code we send you by SMS. Your phone number and PIN are how you sign in after that.

Tap "Forgot PIN?" on the sign-in screen. We send a code by SMS so you can set a new PIN. After 5 wrong PINs the account locks for 15 minutes to keep it safe.

In the app, or on our delete account page. You need your PIN. We cannot delete an account while a delivery is in progress or money is still owed either way. Trip records stay for accounting and tax, without your name or phone.

We use your phone number, addresses and trip details to run your deliveries, and your rider's or driver's location to show live tracking. We do not sell your data. Read the full privacy policy.

• Motorbike: parcels and documents up to 20 kg.
• Tricycle (aboboyaa): market goods and bags up to 500 kg.
• Bucket truck: bulk cargo and produce, 1 to 50 tonnes.
• Flatbed 20/40 ft: containers and heavy cargo.
• Moving truck with loaders: household and office moves.
• Warehousing and fulfilment: storage, packing and dispatch. See below.

1. Open YomYom Go and sign in.
2. Set the pickup and drop-off on the map, or search the address.
3. Choose the vehicle and see the price.
4. Add what you are sending and the receiver's name and phone.
5. Tap Book. We find the nearest approved rider or driver.

For bikes and tricycles, the price comes from the road distance between pickup and drop-off. Truck prices follow our route rates between towns, based on the truck type and load. Moving prices depend on distance and the crew. You see the full price before you book.

Simple: you pay only for the space your goods take up on the truck, not for the whole truck. Other customers' goods fill the rest of the space.

Yes. Besides every region of Ghana, we move goods to Burkina Faso, Togo, Benin and Côte d'Ivoire. Call or WhatsApp us with the route and the load for a price.

Yes. Choose "Book for later" and pick a date and time from 30 minutes to 90 days ahead. We assign a rider before then (trucks are lined up a day ahead) and remind you by SMS an hour before pickup.

Yes. Add the receiver's name and phone number. They get an SMS with a live tracking link, and they give the rider or driver the delivery code when the goods arrive.

Every booking has a 4-digit code. The rider or driver must enter it to finish the delivery, so goods only go to the right person. Share it only with your receiver.

Yes, in the app, until the goods are picked up. After pickup, call us on 054 387 7755.

For bikes and tricycles, the job goes to the nearest online riders the moment you book, and you see when one accepts. Trucks depend on availability and the route. Dispatch follows every job, and if nobody accepts quickly we assign one ourselves.

Yes. You and your receiver can follow the rider or driver live on the map, with each step: assigned, at pickup, picked up and delivered.

Moving bookings include loaders. For other jobs, tell us in the booking notes if you need help loading or offloading, and we will arrange it.

We do not carry illegal items, weapons, drugs, explosives, flammable or toxic chemicals, live animals on motorbikes, cash, or anything that is unsafe to carry. Riders and drivers can refuse goods that look unsafe, and Dispatch is told straight away. Pack fragile items well and say so in the notes.

With Mobile Money or card through our secure Paystack checkout in the app, or by direct MoMo to YomYom for truck and moving jobs. Business accounts can pay by monthly invoice.

• Bikes and tricycles: after delivery.
• Trucks and moving: 70% once your goods are loaded, and the remaining 30% after delivery. The truck sets off after the 70% is paid.

No. Never pay any money directly to a rider or driver. All payments go to YomYom only, through the app or the YomYom MoMo line. If anyone asks you for cash or extra money, do not pay it, and report it in the app or call us.

No. Do not make deals with drivers or riders on the side. Book every job through YomYom. Jobs arranged on the side are not covered by our tracking, insurance or support, and we cannot help if something goes wrong. Riders and drivers who take side deals can be removed from YomYom.

0549572237, name YomYom Services Limited/Mohammed Iddi. Use your order code (like YOM-12345) as the reference, then tap "I have sent it" in the app so Dispatch can confirm it. Check the name before you send.

Your orders and payments are listed in the app. Business accounts can download a monthly statement. For a formal receipt, call or WhatsApp us.

Yes. Business accounts can book many deliveries at once, pay by monthly invoice and download statements. Call or WhatsApp us to set one up.

Check them straight away, in front of the rider or driver, before you give them the delivery code. The rider records the condition in the YomYom Partner app as part of the handover.

Tell the rider or driver at once, while they are with you. They record it with photos in the Partner app before confirming delivery, and it reaches YomYom immediately. You can also tap "Report a problem" in the app or on your tracking link during the delivery.

No. Damaged or missing goods must be reported at handover, before delivery is confirmed, so it can be checked on the spot. Once delivery is confirmed with your code, we cannot verify a damage report.

Goods in transit are covered by insurance. Any compensation is decided by the insurance company after its own assessment, not by YomYom or the rider. We pass your handover report, photos and trip records to the insurer to support your case.

You get a report number by SMS. Dispatch investigates using the trip timeline, photos and statements from both sides. You can follow the status in the app ("Received", "Under investigation", "Closed"), and we contact you with the result when the investigation is complete.

Use "Report a problem" in the app or on your tracking link, up to 24 hours after the trip, or the report form. Riders and drivers who break our rules can be warned, suspended or removed.

If anyone is hurt, call 112 or the National Ambulance Service on 193 first. Then call YomYom on 054 387 7755. Accidents are handled through our insurance.

1. Download YomYom Partner from our home page.
2. Sign up with your name, phone, vehicle type and number plate.
3. We call you to check your ID, licence and vehicle papers.
4. Once approved, go online and accept jobs.

Motorbikes, tricycles (aboboyaa), bucket trucks, flatbeds for 20 and 40 ft containers, and moving trucks. The vehicle must be roadworthy, registered and insured.

You keep 90% of the trip price. YomYom keeps a 10% commission. The app shows your pay on every job before you accept it, and your earnings for today and the last 7 days.

Customers pay YomYom, and YomYom pays you for your completed trips. Do not collect money from customers unless Dispatch tells you to for a specific order.

Yes. Jobs near you appear in the app when you are online, and you accept the ones you want. Jobs booked for later appear under "Upcoming".

Be polite, be on time, handle goods with care, never ask customers for money or make side deals with them, and do the handover check with the receiver at every delivery. Breaking these rules can lead to suspension or removal from YomYom.

Sign up in YomYom Partner as the driver, or tell us about the truck using the form on our home page. We send you haulage jobs across Ghana and to neighbouring countries, and you choose how much we manage (see the three models below). A busy truck can earn over GHS 40,000 a month, depending on routes and trips. Earnings are not guaranteed.

Yes. We inspect it, match it with a trained, approved YomYom rider, put it to work on deliveries, and pay you monthly. A bike or tricycle working full time can earn over GHS 4,000 a month. You choose how much we manage, from full management to jobs only (see the three models below). The terms are agreed in writing before it starts.

You choose one of three models:

• Model 1, full management: YomYom recruits and manages the driver or rider, takes care of maintenance, finds all the work and pays you every month.
• Model 2, management without maintenance: YomYom manages the vehicle, the driver or rider and the work. You pay for maintenance yourself.
• Model 3, vehicle only: you keep your own driver or rider and handle maintenance. YomYom brings the jobs.

The model and the payment terms are agreed in writing before the vehicle starts work.

Fill the short form on our home page, or WhatsApp us on 054 387 7755. We call you back within one working day.

Yes. We store stock for businesses, and we can pack and deliver your orders from the warehouse. Call or WhatsApp us with what you need to store, and for how long.

Yes. Sign up your warehouse, store or shop space on our home page. We visit and check it for security, roof, power and road access, then sign an MoU with you. Whenever customers store goods in your space, YomYom pays you monthly for the goods stored there, and YomYom takes a commission.

Yes, in the same three models as vehicles:

• Model 1, full management: YomYom runs the warehouse, staff and maintenance, finds the customers and pays you monthly.
• Model 2, management without maintenance: YomYom runs the warehouse, staff and customers. You pay for maintenance yourself.
• Model 3, space only: you keep your own staff and handle maintenance. YomYom brings customers and their goods.

The model is set out in the MoU.

You earn for the goods customers store in your space each month, less YomYom's commission. How much depends on the location, size and condition of the space, how full it is, and the model you choose. The rates are in the MoU, and YomYom pays you every month.

Call or WhatsApp 054 387 7755, or call 050 512 3234. Email info@yomyom.delivery.

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